Overview
Your website isn't a set-and-forget investment. It needs regular attention to stay fast, secure, and relevant. We take that responsibility off your hands completely.
What happens when a site isn't maintained
Most business owners launch a website and then largely forget about it — checking in only when something breaks or a customer complains. By that point, the damage is often already done: an outdated site can have security vulnerabilities, slow load times that drive visitors away, and content that no longer reflects your business accurately.
A neglected website also loses ground in Google search results over time. Page speed, mobile usability, and security all factor into your rankings — and they all degrade without attention.
Our maintenance and support plans are designed to prevent all of this. You focus on running your business. We keep your website running properly.
What's covered
Our support plans vary depending on the type and complexity of your site, but all plans include the essentials.
Uptime monitoring
We monitor your site around the clock and get alerted the moment it goes down. If there's an outage, we're on it before you — or your customers — even notice. Most issues are resolved within minutes.
Regular backups
Your website and all its content is backed up regularly and stored securely offsite. If the worst happens — a hack, a hosting failure, or an accidental deletion — we can restore everything quickly with minimal disruption to your business.
Security & software updates
We apply security patches and software updates as they're released, keeping your site protected against known vulnerabilities. For WordPress sites, this includes core, plugin, and theme updates — tested before they go live.
Content changes & edits
Need to update your opening hours, add a new service, change a photo, or tweak some copy? Just send us the details. We turn around content changes quickly — usually within one business day — so your site always reflects your business accurately.
A real person to contact
When something goes wrong, you're not logging a ticket into a helpdesk. You're contacting us directly — and we know your site. We keep our client list deliberately small so every client gets the attention they deserve.
Who this is for
Our maintenance and support plans suit any business that has a website they rely on and doesn't want to think about the technical side of keeping it running. That might be a new site we've just built for you, or an existing site that's been running for years.
We work with all types of websites — static sites, WordPress, and custom builds. If you're not sure whether your existing setup is well-maintained or not, we're happy to take a look and give you an honest assessment before you commit to anything.
Common questions about website maintenance
What does a maintenance plan include?
All plans include uptime monitoring, regular automated backups (stored offsite), security patches and software updates, content changes, and direct support from someone who knows your site. Plan scope varies based on the type and complexity of your website.
What happens if my site goes down?
We get alerted immediately and we're on it — usually before you or your customers even notice. Most issues are resolved within minutes. If something takes longer, we'll communicate clearly about what's happening and when it'll be resolved.
Can you maintain a site you didn't build?
Yes. We maintain sites we've built ourselves as well as sites built by others. We'll start with a health check to understand the current state of your site and get it to a good baseline before ongoing management begins. For WordPress sites specifically, we have a dedicated management service.
How quickly do you make content changes?
Typically within one business day. Send us the details — updated copy, a new image, changed pricing, a new team member — and we handle it. No need to log into your CMS or deal with it yourself.